Refund policy

Updated October 12, 2026

At Pick A Rock, we want you to be happy with your jewelry. This policy applies to online and distance purchases.

1. Cancellation period — 14 days
You may cancel a standard purchase from the date of the transaction until 14 calendar days after receiving the jewelry or the legally required transaction disclosure document, whichever is later. These are calendar days, not business days. You may also notify us of cancellation before delivery. Extended statutory cancellation rights remain available. In particular, qualifying customers with a disability, senior citizens aged 65 or over and new immigrants may have a four-month cancellation period if the legal conditions are met.

2. How to cancel
You may notify us by email, telephone, WhatsApp, in person at the store or by registered post to our address below. Include your name and identification details as required by law; an order number helps us locate your purchase. Do not send full payment-card details. Please coordinate return arrangements with us to protect the jewelry in transit. A valid statutory cancellation notice does not require our prior approval.

3. Returning the jewelry and its condition
Please return the jewelry with the accessories and certificates supplied, proof of purchase and, where possible, its original packaging. Opening the packaging or reasonably inspecting the item does not in itself remove a statutory cancellation right. For a voluntary return not required by law, the jewelry must be unused, undamaged and unchanged from its condition on delivery.
Return shipping is paid by the customer, both in Israel and from abroad, except where the law requires us to pay it. We recommend protective packaging and tracked, insured shipping. If a defect, mismatch, late delivery or another breach by us gives a right to cancel, we will arrange collection at our expense, as required by law.

4. Ring resizing and other alterations
Ring resizing is free on rings purchased from us, subject to the ring's structure and condition. Jewelry altered at the customer's request (resizing, engraving, stone replacement, resetting or other customization) is excluded from our voluntary return policy where the law does not require us to accept its return. In those cases acceptance requires prior written approval from Pick A Rock management, and the cost of the work actually performed may be deducted, as agreed in advance. Where a mandatory cancellation right applies, no store approval is needed and costs are deducted only if the law permits. This does not restrict rights arising from a defect, a mismatch with the description or a breach by us.

5. Refunds and cancellation fees
For a statutory cancellation, we will refund the payment within 14 days of receiving the cancellation notice, to the original payment method where possible. For a change-of-mind cancellation we may charge a fee of 5% of the transaction price or NIS 100, whichever is lower, where the law permits. No fee applies where a defect, mismatch, late delivery or another breach by us gives a right to cancel.

6. Problems, exchanges and contact
If your jewelry arrives damaged, incorrect or different from your order, contact us within 3 business days of receiving it, with details and photographs if possible. This does not shorten any statutory period or right. Exchanges depend on stock; many pieces are one of a kind.

Pick A Rock, 38 Ibn Gabirol Street, Tel Aviv-Yafo, Israel
Email: pickarock22@gmail.com
Telephone: +972-52-535-5151
WhatsApp: +972-54-806-9020

This policy applies to new orders from its publication date. Nothing in it limits mandatory consumer rights.