Terms of service

Updated October 12, 2026

Welcome to Pick A Rock.
These terms govern the use of pickarock.com and purchases made through it.

They apply to all users and customers. Our store uses the Shopify platform.

Business details: Pick a rock, licensed dealer (עוסק מורשה), business registration number 032824674.

1. Using the site and placing an order

Purchases are intended for adults aged 18 or over with legal capacity, or persons acting with the legally required consent of a representative. Provide accurate contact, delivery and payment information and use only an authorized payment method. Keep account access details secure and notify us of any unauthorized use you discover.

Do not use the site for fraud, impersonation, security attacks, infringement, malicious code or disruption. We may proportionately restrict use where there are reasonable grounds to suspect unlawful conduct or a breach of these terms, subject to law.

2. Vintage jewelry, descriptions and photographs

We specialize in vintage and antique jewelry. Many pieces are unique and have a history of use. The condition and characteristics described on the product page form part of the transaction. Buying an older piece does not amount to acceptance of an undisclosed material defect.

Age, period, origin, weight or dimensions will be described as estimates where they are not certain. A gemological certificate, valuation or branded packaging is included only where expressly promised for the purchase. Images may be enlarged, and lighting and screens may affect the apparent color. These factors do not remove our obligation to supply jewelry matching its description and the representations made. Please ask about any detail important to your purchase.

Inspection and authenticity: The purity of our gold jewelry is checked by acid testing before sale, and all imported items are checked at the Standards Institution of Israel. Gemstones are described as accurately as we can. Their origin and any treatment are guaranteed only where a certificate or the product page says so.

Valuations: If a valuation is provided, it relates to the purpose and date stated in it. An insurance valuation is not a commitment to a resale price, a future purchase price offered by the store or an insurer's payout. The store does not promise that jewelry will appreciate or that it will buy it back unless expressly agreed. This does not remove responsibility for the accuracy of information and representations provided.

3. Prices, payment and availability

The currency, total price, delivery charge and payment options will be displayed before you confirm payment. Prices for consumers in Israel include VAT where applicable. Price changes and promotions apply to new orders and do not retrospectively alter an approved transaction.

Order fulfillment is subject to payment approval and item availability. If a genuine pricing or description error, stock shortage, substantiated fraud concern or legal restriction is discovered, we will contact you promptly and act in accordance with law. We will not charge a different price or send a substitute without your express agreement. If we lawfully cancel your order, we will refund the full amount charged for it, including delivery, without a cancellation fee. This clause does not authorize arbitrary cancellation or exclude statutory liability.

4. Delivery and collection

Delivery terms and charges are shown when ordering and are set out in our Shipping Policy, which forms part of these terms. Orders that need no alteration are dispatched within 3 working days. Orders that need an alteration, such as ring resizing, are dispatched within up to 10 days. Delivery by Israel Post or courier within Israel takes up to 7 business days after dispatch. International delivery takes 6-14 days after dispatch, and international orders are shipped with tracking. Business days are Sunday through Thursday, excluding holiday eves and holidays.

Special work such as resizing may require additional time, which will be disclosed and agreed before the work begins. Store collection at our Tel Aviv address is available and requires coordination. For international orders, the customer is responsible for all customs duties, import taxes and carrier fees imposed by the destination country.

Damage and loss in transit: Please inspect your parcel when it arrives. Report visible damage, or an item that does not match your order, within 3 business days of receiving it, with photographs if possible. We are responsible for damage to the jewelry in transit. If a parcel is lost by the carrier, we will work with you and the carrier on a claim, and we recommend insuring valuable pieces. This paragraph does not limit any right you have under mandatory law.

Provide accurate address and telephone details and promptly report errors. A repeat-delivery charge caused by incorrect details supplied by the customer will only be charged after disclosure and agreement, where legally permitted. We will communicate delays caused by events beyond our control and try to reduce their impact. Such delays or courier failures do not remove statutory cancellation, refund or other remedies.

5. Cancellation and returns — 14 days

For a standard online purchase, you may notify us of cancellation from the transaction date until 14 calendar days after receiving the jewelry or the legally required transaction disclosure document, whichever is later. Extended statutory rights and cancellation periods remain available.

Notice methods, return arrangements, refund deadlines, cancellation fees and exceptions are explained in our Refund Policy, which forms part of these terms. Exercising a mandatory cancellation right does not require prior store approval. For a change-of-mind cancellation, a fee of up to 5% of the transaction price or NIS 100, whichever is lower, may apply as permitted by law. No cancellation fee applies where a defect, mismatch, late delivery or another breach by us gives a right to cancel. Return shipping is paid by the customer, except where the law requires us to pay it.

6. Resizing and alterations

Ring resizing is offered free of charge on rings purchased from us, subject to the ring's structure and condition and to the terms of this section.

Jewelry altered from its original condition at the customer's request, including ring resizing, engraving, stone replacement, resetting or another customization, is excluded from our standard voluntary return policy where the law does not require us to accept its return. In those circumstances, acceptance is at the discretion of Pick A Rock management and requires prior written approval. If accepted, the amount paid will be refunded less the cost of the repair, resizing or alteration actually performed at the customer's request, as agreed and documented in advance. The same work will not be charged twice.

Before performing an alteration, we will explain the work, its cost and its effect on returns and obtain the customer's approval. Resizing alone does not automatically remove a statutory cancellation right. Where a mandatory cancellation right applies, it does not require store approval, and alteration or repair costs will only be deducted if legally permitted. This clause does not restrict rights arising from a defect, a mismatch with the agreed description or a breach by the store.

Whether work can be performed depends on the jewelry's structure and condition and will be checked before we commit to it. Do not assume that every piece can be resized to any size. Written approval of the work, size or customization will document the agreement, without preventing evidence of an error.

Customer-supplied size: We recommend confirming the size through professional measurement before approving the work. If the work was correctly completed to the size supplied and approved by the customer but that size does not fit, a further adjustment may carry a charge disclosed and agreed in advance. This does not authorize a charge to correct the store's error or restrict statutory cancellation rights or remedies.

7. Warranty, care and responsibility

Warranty: Gold jewelry and jewelry set with stones that we sell carries a 12-month warranty from the date of purchase against defects in materials or workmanship. The warranty does not cover damage caused by misuse or unreasonable use, accidents, normal wear (including wear of plating, enamel or rhodium) or work carried out by anyone we have not authorized. If a stone of up to 0.1 carat falls out during the warranty period and the setting is undamaged, we will replace it free of charge. This warranty is in addition to your statutory rights and does not reduce them.

Use the jewelry in a way appropriate to its materials, stones and condition and follow the care instructions provided. Natural wear, impact, unsuitable use or third-party work may affect its condition. We do not undertake contractual responsibility for damage proven to result from these causes, except where liability is imposed by law or expressly accepted by us.

This does not exclude responsibility for a defect present on delivery, an inaccurate description, faulty work performed by us or any mandatory liability. Any additional commercial warranty is governed by the terms expressly provided at purchase. Please contact us about a problem so we can examine the item and the circumstances.

Fault assessment and third-party repairs: Please contact us promptly after discovering a fault, describe it and allow us a reasonable opportunity to inspect the jewelry. Avoid continued use that could worsen the damage and coordinate with us before arranging an outside repair. Paying a third party without coordination does not by itself create an obligation for us to reimburse that cost; any reimbursement request will be assessed according to our responsibility and applicable law. Third-party inspection or work does not automatically void responsibility, and the assessment process does not postpone mandatory refund deadlines or make access to a court conditional on completing it.

8. Website content

Rights in photographs, text, design, logos and original site content belong to their respective owners. Do not copy, republish or commercially exploit them without permission, except as allowed by law. You may share a normal product-page link without implying affiliation or authorization.

9. Privacy and marketing

Personal information is handled as described in our Privacy Policy and in accordance with law. Registration or purchase alone is not blanket consent to advertising. Marketing will be sent only on an appropriate legal basis, with an opt-out as required by law. Necessary order-service messages may be sent separately.

10. Website availability and third-party services

We work to maintain the site, but faults and temporary maintenance interruptions may occur. Uninterrupted operation is not guaranteed. A link to an external website does not necessarily endorse it; review its terms before use. These provisions do not release us from transaction commitments, responsibility for our own conduct or statutory obligations.

11. Governing law, updates and interpretation

Israeli law governs these terms and transactions, without excluding other mandatory rules applicable to a particular transaction. Disputes will be heard by the court having jurisdiction under applicable law. An invalid provision does not by itself invalidate the remaining terms.

We may update these terms prospectively. An order remains subject to the terms disclosed when it was placed and any more favorable commitments made for it; later updates do not retrospectively reduce them. Differences between versions will be interpreted in accordance with law and the representations made to the customer. Nothing in these terms excludes mandatory consumer rights.

12. Contact and cancellation

Pick A Rock, 38 Ibn Gabirol Street, Tel Aviv, Israel.
Email: pickarock22@gmail.com.
Telephone: +972-52-535-5151.
WhatsApp: +972-54-806-9020.

You may also cancel by telephone, WhatsApp, in person at the store or by registered post to the address above. Send a cancellation notice by email.