Shipping Policy
We ship from Tel Aviv-Yafo, Israel, by Israel Post or a courier service.
1. Processing time
- Orders that need no alteration are dispatched within 3 working days.
- Orders that need an alteration, such as ring resizing, are dispatched within up to 10 days. Ring resizing is free on rings purchased from us.
2. Delivery time
- Israel: up to 7 business days after dispatch.
- International: 6-14 days after dispatch.
3. Shipping cost
- Orders under ₪1,000: ₪50.
- Orders of ₪1,000 or more: free shipping.
These rates apply to Israel and international orders.
4. Tracking
International orders are shipped with tracking. We send you the tracking details once the parcel is dispatched.
5. Damage and loss in transit
Please inspect your parcel when it arrives. Report visible damage, or an item that does not match your order, within 3 business days of receiving it, with photographs if possible. We are responsible for damage to the jewelry in transit. We are not responsible for a parcel lost by the carrier after dispatch, but we will help you file a claim with the carrier, and we recommend insuring valuable pieces. This does not limit any right you have under mandatory law.
6. Address details
Please give us an accurate address and telephone number. Tell us promptly if you notice an error. A repeat-delivery charge caused by incorrect details will only be charged after we disclose it and you agree, where the law allows.
7. Pickup
Pickup is available at Pick A Rock, 38 Ibn Gabirol Street, Tel Aviv-Yafo. Please contact us to arrange a pickup time.
8. Customs, duties and taxes
For international orders, the customer is responsible for all customs duties, import taxes and carrier fees imposed by the destination country.
9. Return shipping
Return shipping is paid by the customer, both in Israel and from abroad, except where the law requires us to pay it. See our Refund Policy.
10. Contact
Email: pickarock22@gmail.com
Telephone: +972-52-535-5151
WhatsApp: +972-54-806-9020